For restaurants, cafes, hotels and central kitchens
We prevent your kitchen equipment
from breaking down in the first place.
Kitchen equipment maintenance across the UAE, with guaranteed response times.
On site within 2 hours for emergencies
When your kitchen equipment fails on you, we're on site within 2 hours, and that response time is written into your contract.
Repair quotes that reach you fast
Repair quotes reach you fast, so you can approve the fix and get back to running a kitchen.
Repairs in days instead of weeks
OEM spare parts sit on our shelves, so a repair takes days, not the two weeks it takes to fly a part in.
What one broken grill costs you in a single day
AED 500
in sales lost every hour
6 hours
waiting for a technician
AED 3,000
lost in one day
So one broken grill loses you AED 3,000 in sales, and that is before you pay for the repair.
Move the numbers to your own best seller and your last breakdown.
How to keep your kitchen running without surprise breakdowns
Every maintenance company in Dubai promises to be fast when something breaks. We are too, but what you really want is that nothing breaks in the first place.
- Get a technician on site within 2 hours when something breaks during service.
- Three to four preventive visits a year catch small faults before they stop service.
- Pay only for spare parts, because the repair labour is in your contract.
- Get repairs done in days, because we keep the spare parts in Dubai.
The equipment we keep running in your kitchen
-
Combi ovens
Hot appliances
-
Ovens and stoves
Hot appliances
-
Grills
Hot appliances
-
Fryers
Hot appliances
-
Cold rooms
Cold appliances
-
Fridges
Cold appliances
-
Freezers
Cold appliances
-
Ice machines
Cold appliances
-
Dishwashers
Specialty equipment
-
Coffee machines
Specialty equipment
What changes with Chef's Aid
Service doesn't stop for a breakdown
A unit fails during service, you call, and a technician is on the way. Two hours later at most, someone is standing in your kitchen fixing it, and service continues.
The spare part you need is already in the country
Because we hold our own inventory for the major brands, most repairs are finished with a part from our shelf, not one that spends ten days in transit.
Problems get caught while they're still small
Three to four preventive visits a year mean most faults are found and fixed before they can take a unit down. Every visit is logged, so the full service history of every machine sits in your portal.
Six facts about a Chef's Aid maintenance contract
Contract kitchens get served first, every time, and the response times below are written into your contract rather than promised in a pitch.
1.Emergencies within 2 hours
If a breakdown threatens to close the kitchen or put your staff at risk, we're on site within 2 hours. That's a contractual commitment, and we're happy to be held to it.
2.Callouts in 12 to 24 hours
For everything less urgent, a technician is there within a day. The inspection costs you nothing extra; it's covered.
3.Preventive visits all year
We come three to four times a year to inspect, service, clean, and fix the small issues, because the cheapest breakdown is the one that never happens.
4.Repair labour included
When something does need repairing, the labour is on us. The only thing on your invoice is the spare part.
5.Parts available locally
We hold parts for the major brands and manufacturers in our own Dubai warehouse, so you're not waiting weeks for a component to arrive.
6.Every unit tracked in your portal
Every piece of equipment gets its own QR code and a page in your Folio portal, where you raise a service request and see its full maintenance history.
Three ways to run kitchen maintenance
Calling someone when it breaks
Ad-hoc callouts
- You wait for the next free slot
- Every visit is a separate invoice
- A quotation to chase every time
- No service history anywhere
A big facility group
One contract among hundreds
- Strong pitch, slow process
- Your fryer waits in a corporate queue
- Decisions crawl through head office
- The same fault gets fixed twice
Chef's Aid
Response times in the contract
- Emergencies reached within 2 hours
- Repair labour included in the contract
- Spare parts from our Dubai inventory
- Every unit tracked in the portal
Our technicians at workInside a combi oven on a service visit
Who you are working with
Chef's Aid is a UAE based kitchen equipment maintenance company built around a simple idea: the speed of the fix is the service. That means manufacturer-trained technicians, our own spare parts stock, and guaranteed response times rather than promises in a pitch.
Callout customers never jump ahead of a contract kitchen, because that priority, more than anything else, is what the contract buys you.
- Official OEM service partners for major global brands
- Spare parts inventory held in Dubai
- Client portal with full service history
You get a site survey of your kitchen, a clear proposal with the response times in writing, and a team that picks up the phone when something breaks. That's the deal.
How your kitchen gets covered in four steps
Most owners put off a maintenance contract because it looks expensive until the day something breaks, so we keep the first step small: a short form, one visit to your kitchen and a proposal with nothing hidden in the fine print.
-
Tell us about your kitchen
Two minutes on this page: what you run, how many outlets, and how maintenance is handled today.
-
We survey your equipment
A technician walks your kitchen and lists every unit, which means the contract covers what you actually have.
-
You get a clear proposal
Response times in writing and nothing hidden in the fine print, and you commit to nothing until you sign.
-
Your kitchen is covered
Every unit gets its QR tag, emergencies are reached within 2 hours and the preventive visits are booked through the year.
See what a contract costs for your kitchen
We come back within 24 hours to book a free site survey once you tell us what you run, how many outlets you have and how maintenance is handled today.
If a contract does not fit yet and one callout is all you need, say so in the form and we start there.
Start my kitchen profile
Kitchen
Outlets
Setup
Questions kitchen owners ask us first
Do you only work with restaurants?
We maintain commercial kitchens of every kind: restaurants, cafes, bakeries, hotels, catering operations, and central kitchens. If it cooks, chills, washes, or freezes for a living, we service it.
What makes you different from the big maintenance companies?
Speed and accountability. Large facility groups pitch well, but your kitchen becomes one contract among hundreds and decisions crawl through their process. We commit to response times in the contract, and kitchens regularly move their outlets to us from exactly those providers.
What does the annual maintenance contract include?
Emergency and standard callouts, preventive maintenance visits, labour and access to our Folio customer portal where you can track your service requests and check your maintenance history.
How fast do you actually arrive?
For emergencies, meaning anything that threatens to shut the kitchen or put people at risk, within 2 hours. For standard requests, within 12 to 24 hours.
Why talk to you when we already have a maintenance company?
Most kitchens that switch to us already had a provider. It usually starts with one stubborn unit that keeps getting fixed without getting fixed, or one emergency that waits two days or more. Give us the callout, see how we work, and take it from there.
Is it not cheaper to call a freelancer when something breaks?
It looks cheaper until your freelancer is busy on another job on the night the grill goes down, and six hours of waiting can cost a burger kitchen AED 3,000 in sales. On a contract you get a response time in writing, and contract kitchens are served first.
Who actually does the work?
Chef's Aid technicians, trained on the brands they repair. We're official service partners of many major manufacturers.
What does a contract cost?
Contracts start from AED 10,500 a year, and the price goes up with the amount of equipment in your kitchen.
What happens after I submit the form?
We reply within 24 hours to book the site survey. A technician walks your kitchen and lists your equipment, and you receive a clear proposal. There's no commitment until you sign.
Put your kitchen under contract
It starts with a free site survey, where a technician walks your kitchen and lists every unit, and you get a proposal with the response times in writing. You commit to nothing until you sign.